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Leadership

CEOs Need More Face Time, Not FaceTime

Yale SOM leadership expert Jeffrey Sonnenfeld explains how effective business leaders make the best use of face-to-face meetings with employees around the world.

A business jet on a runway at twilight
  • By Intervening in Disciplinary Process, Trump Weakens Military Command Structure

    Leadership experts Jeffrey Sonnenfeld of Yale SOM and General Thomas Kolditz of Rice University write that Trump’s interference in the Gallagher case violates a key principle of military law and undermines the military command structure.

    Former Navy
  • Loving Your Customers Means Saying You’re Sorry—Right Away

    Yale SOM's Jeffrey Sonnenfeld writes that AMC Entertainment recently provided a model on what to do when your employees harm a customer.

    A movie ticket with the word "Sorry" on it
  • How Machine Learning Can Find Extremists on Social Media

    Yale SOM's Tauhid Zaman investigated how artificial intelligence could assist efforts to detect and suspend extremist accounts, before they are used to recruit members and spread propaganda.

    A complex network diagram with some nodes highlighted in red
  • Who’s Your Leadership Role Model?

    Heidi Brooks, an expert on leadership and an avid tennis player, on why we may benefit more from analyzing tennis players than presidential candidates.

    Serena Williams at the 2015 Wimbledon Championships. Photo: Dominic Lipinski/Pool/AFP via Getty Images.
  • A New American Revolution: CEOs Fire Back on Guns

    Yale SOM’s Jeffrey Sonnenfeld writes that business leaders are speaking for the nation in standing up for action against gun violence.

    Guns for sale at Dick's Sporting Goods in 2012. Photo: Victor J. Blue/Bloomberg via Getty Images.
  • Energy Companies Have the Power to Act with Purpose

    Rich Lesser, CEO of the Boston Consulting Group, and Yale SOM’s Jeffrey Sonnenfeld write that when government fails to address the threat of climate change, businesses must lead.

    Factory smokestacks at sunset
  • Three Questions: Prof. James Baron on Why Performance Reviews Aren’t Working 

    We asked Yale SOM’s James Baron about the research on the effectiveness of annual reviews and what a better method might look like.

    A graphic of a manager providing feedback
  • Three Questions: Prof. Jeffrey Sonnenfeld on Looking Beyond Shareholder Value

    This week, the Business Roundtable declared a commitment to the interests of customers, employees, and local communities—not just shareholders. Yale SOM's Jeffrey Sonnenfeld says the change in position reflects an understanding among many business leaders that doing good is not antithetical to doing well.

    Jamie Dimon of JPMorgan Chase, the chair of the Business Roundtable,  with Randall Stephenson of AT&T and Dennis Muilenburg of Boeing at a 2018 event hosted by the group. Photo: Mark Wilson/Getty Images.
  • Why Leaders Need to Care about Diversity

    Eileen Murray, the co-CEO of the world’s largest hedge fund, Bridgewater Associates, says that top leaders at financial firms need to do more to foster diversity—or risk falling behind in the race to innovate.

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  • The Man Is the Brand

    The luxury shoe brand Stuart Weitzman is a now a corporate sibling to Coach, but it retains the DNA of its founder. Yale Insights talked to Weitzman about the connection a brand can make with customers and the moment he turned the spotlight on shoes.

    Stuart Weitzman with his diamond-studded “Retro Rose” shoe in 2008. Photo: Toby Canham/Getty Images.