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AI Can Write a More Believable Restaurant Review Than a Human Can

Yale SOM’s Balázs Kovács used ChatGPT to write a series of Yelp-style reviews, as well as collecting real reviews from the site, and then asked human subjects to decide which was the real thing. They were more convinced of the authenticity of the AI-written reviews.

A robot sitting at a table at a restaurant, writing a Yelp review on a smartphone
  • SEC Chair Gary Gensler on the Future of Systemic Risk in Financial Markets

    The SEC chair talked with Yale SOM’s Andrew Metrick about lessons in resilience following the Global Financial Crisis and a fast-approaching future where AI and quantum computing will deliver transformative, potentially destabilizing, impacts on the financial system.

    Gary Gensler testifying at a congressional hearing
  • Is Space Becoming the Next Front for War—and Traffic Jams?

    Satellites enable everyday tools like GPS and weather forecasts, and allow militaries to track troop movements and target weapons. But the most desirable orbits are increasingly crowded and vulnerable to attack. Jamie Morin, an expert in space defense and policy issues, explains how we avoid squandering this shared resource.

    A time-lapse photo showing the arc of a rocket launch
  • How Shadow Banning Can Silently Shift Opinion Online

    In a new study, Yale SOM’s Tauhid Zaman and Yen-Shao Chen show how a social media platform can shift users’ positions or increase overall polarization by selectively muting and amplifying posts in ways that appear neutral to an outside observer.

    An illustration of shadowy figures moving among screens of phones and other devices
  • How to Build a Space Station

    Nanoracks, co-founded by Chris Cummins ’89, started as a niche startup that facilitated research on the International Space Station. Now it’s building a space station.

    A rendering of a space station in orbit
  • Collection No. 8

    Are You Ready for AI?

    Of the many technologies that have changed our lives since the invention of the microchip, generative AI may have had the most dramatic debut. ChatGPT is likely the fastest-growing internet service ever, and every major tech company is scrambling to incorporate Large Language Models into their products. We’ve been talking with Yale faculty and alumni about the potential of the technology to both advance and disrupt our society.

    An illustration of a robot greeting an office worker drinking coffee
  • How Could the Lawsuit against Apple Shift the Smartphone Landscape?

    We asked Prof. Fiona Scott Morton, the former chief economist for the DOJ’s Antitrust Division, how a successful suit would change the devices and services available to consumers.

    iPhones on display
  • Is Uber Strangling the Restaurant Business?

    Restauranteurs are reporting increasing difficulty in attracting and retaining servers because apps like Uber and Lyft offer another option for entry-level workers. Yale SOM’s Jiwoong Shin and his co-authors took advantage of the sudden departure and return of ridesharing in Austin, Texas, to understand its effect on restaurants.

    Uber cars lined up at an airport
  • What Have the Bots Learned about Us?

    The emergence of generative AI has opened new possibilities for the mass creation and dissemination of misinformation. Are the major social media platforms ready? We talked to Prof. Tauhid Zaman, who studies how bots manipulate opinion on social networks.

    A closeup of a women's eye with a computer screen reflected in it
  • Is AI a Savior or a Peril—or Both?

    With applications of artificial intelligence spreading from the realm of data science to the apps at your fingertips, a day-long conference at the Yale School of Management considered how to unlock the technology’s positive potential while containing possibilities for misuse, misinformation, and labor-market mayhem.

    A wide angle of an auditorium with speakers on the stage
  • Can Industrial Policy Help Revive Struggling Regions?

    A new paper co-authored by Yale SOM’s Cameron LaPoint looks at an effort in 1980s Japan to narrow economic inequalities between geographic regions, in order to understand the potential impact of the similar U.S. CHIPS and Science Act, enacted in 2022.

    President Joe Biden with a quantum computer during a tour of an IBM facility in Poughkeepsie, New York, in 2022.