Research
Will Self-Driving Cars Lower Ride-Hailing Prices?
Lower cost is one anticipated advantage of incorporating autonomous vehicles (AVs) into ride-hailing services. But a study co-authored by Prof. Zhen Lian suggests that lower prices will only materialize under certain market conditions, such as using a single app for both AVs and human drivers.
When Skilled Workers Go Abroad, Their Home Countries Experience ‘Brain Gain’
When skilled workers from poorer countries migrate to wealthy ones, there are benefits for the origin countries as well as workers and the host countries, according to new research co-authored by Yale SOM’s Mushfiq Mobarak. But anti-immigrant sentiment and policy could disrupt this mutually beneficial dynamic.
Can AI Replace Human Debt Collectors?
New research co-authored by Yale SOM Professor James Choi finds that people are less likely to follow through on a commitment to repay a debt if it’s made to an AI agent. The finding hints at one area where humans may always retain an advantage over bots.
We Expect to Be Rewarded for Results, Not Hard Work
Prof. Corey Cusimano and his co-authors ran a series of experiments to understand when people think they deserve to be paid more for completing a task. They found that people felt entitled to a reward when they delivered top results and less so when they invested effort.
Can AI Help Identify Persuasive Salespeople?
For a new study, Yale SOM’s K. Sudhir and his co-authors used machine learning to break down effective persuasion into elements like body language, vocal inflection, and spoken words. The work could help companies consider a wider range of candidates when they are hiring for a sales role.
Having Your Performance Misjudged Distorts How You Assess Others
A new study co-authored by Yale SOM’s Tristan Botelho found that if we are overlooked when we perform well or praised when we perform poorly, we tend to pass that misrecognition on when we evaluate others.
When Crises Hit, Shovel-Ready Ideas Can Get Greenlighted Quickly
Frontline staff and managers often face years of resistance and red tape when they try to improve organizational processes. But a Yale SOM study suggests that crises can create windows of opportunity to get those changes implemented—if advocates move fast and demonstrate the short- and long-term value of their ideas.
When Is It OK to Use Connections to Land a Job?
New research co-authored by Yale SOM’s Laura Adler explores how people reconcile conflicting beliefs about the roles of social capital and merit in the job search. Their results show that widely held attitudes about when it’s acceptable to make use of connections can help perpetuate inequality.
When AI Is the Editor, Consumer Complaints Are More Likely to Succeed
An analysis of complaints submitted to the Consumer Financial Protection Bureau reveals that consumers are using tools like ChatGPT to help them articulate their concerns. Those AI-edited grievances have a higher likelihood of receiving relief, according to new research co-authored by Yale SOM’s Jiwoong Shin.
Companies That Receive State Subsidies Are More Likely to Break Workplace Laws
In a new study, Yale SOM’s Aneesh Raghunandan finds that state officials are then less likely to penalize companies that receive subsidies for corporate misconduct—and their leniency seems to encourage firms to ignore regulations.
