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Behavioral

Can AI Replace Human Debt Collectors?‌

New research co-authored by Yale SOM Professor James Choi finds that people are less likely to follow through on a commitment to repay a debt if it’s made to an AI agent. The finding hints at one area where humans may always retain an advantage over bots.

An robot talking to the debtor on the phone
  • How Fair Is American Society?

    Americans tend to be overly optimistic about economic equality between white and black citizens, according to a new study by Yale researchers.

    Image of US
  • Seniors Aren’t Learning to Choose Better Prescription Insurance Plans

    Seniors picking prescription plans through Medicare Part D often aren’t choosing the plans that offer the best value.

  • What Do We Learn from Our Networks?

    Yale's Nicholas A. Christakis on how ideas and behaviors spread through networks, and how leaders can shape networks to make their organizations happier and more effective.

    A crowd seen from above with network nodes indicated
  • Does Taking Photos Make Experiences More Enjoyable?

    With the rise of the smartphone, the use of digital photography has exploded—and with it concerns that we are paying more attention to documenting our lives than living them.

    A crowd of concert-goers in front of a stage
  • How Do We Persuade?

    Yale SOM’s Zoë Chance explains how to make the most of our natural ability to influence and persuade others.

    Zoe Chance lecturing from the front of a classroom gesturing with one hand
  • Can I Ask You a Question?

    We have learned to be skeptical of claims by advertisers. Can a question evade our defenses?

    Red wine bottles accompanied by a half full wine glass with a question mark
  • Can Improving Farming Productivity Save the Rainforest?

    Research by Mushfiq Mobarak suggests that improved crop productivity through electrification pushes Brazilian farmers away from land-intensive cattle grazing.

  • Why Good Advice Is Often Bad

    According to research by Yale SOM’s Jason Dana and Daylian Cain, psychological factors make unbiased advice a more difficult task than it appears at first glance.

  • Don’t Assume a Fed Action Will Move the Market

    Robert Shiller writes that our responses to a rate hike are unpredictable, even when we know in advance that it will happen.

  • How Should We Decide?

    HEC Paris's Itzhak Gilboa on decision science, which draws on both mathematical models and human intuition to create formal frameworks for making effective decisions.