Jeffrey A. Sonnenfeld
Loving Your Customers Means Saying You’re Sorry—Right Away
Yale SOM's Jeffrey Sonnenfeld writes that AMC Entertainment recently provided a model on what to do when your employees harm a customer.
A New American Revolution: CEOs Fire Back on Guns
Yale SOM’s Jeffrey Sonnenfeld writes that business leaders are speaking for the nation in standing up for action against gun violence.
Energy Companies Have the Power to Act with Purpose
Rich Lesser, CEO of the Boston Consulting Group, and Yale SOM’s Jeffrey Sonnenfeld write that when government fails to address the threat of climate change, businesses must lead.
Three Questions: Prof. Jeffrey Sonnenfeld on Looking Beyond Shareholder Value
This week, the Business Roundtable declared a commitment to the interests of customers, employees, and local communities—not just shareholders. Yale SOM's Jeffrey Sonnenfeld says the change in position reflects an understanding among many business leaders that doing good is not antithetical to doing well.
WeWork: What, We Worry?
Jeffrey Sonnenfeld writes that WeWork founder Adam Neumann’s sale of $700 million of his ownership indicates a lack of faith in his own company as it heads toward an IPO.
Three Questions: Prof. Jeffrey Sonnenfeld on Lee Iacocca’s Legacy
What drove Lee Iacocca? Yale’s Jeffrey Sonnenfeld explains the man behind both the iconic vehicles and the PR machine.
The Bahrain Conference: What the Experts and the Media Missed
Yale SOM's Jeffrey Sonnenfeld says the positive nature of discussion at the recent economic summit in Bahrain was a welcome sign of new optimism in the region.
With FCA-Renault-Nissan Drama, Who Needs Game of Thrones?
The proposed merger between Renault and Fiat Chrysler would create the world's third-largest automaker and could reshape the future of electric and self-driving cars. But Yale SOM's Jeffrey Sonnenfeld writes that the merger is a fundamentally human drama.
Think Biden and Trump Are Too Old for the White House? Take a Look Around.
Yale SOM’s Jeffrey Sonnenfeld points to research on the strengths of older people and the accomplishments of politicians and business leaders in their 60s, 70s, and 80s.
Tesla’s Turbulence Musk Be Explained
Yale’s Jeffrey Sonnenfeld argues that Elon Musk’s recent performance demonstrates that he doesn’t get the importance of fulfilling expectations.