All Insights Articles
By Intervening in Disciplinary Process, Trump Weakens Military Command Structure
Leadership experts Jeffrey Sonnenfeld of Yale SOM and General Thomas Kolditz of Rice University write that Trump’s interference in the Gallagher case violates a key principle of military law and undermines the military command structure.
Loving Your Customers Means Saying You’re Sorry—Right Away
Yale SOM's Jeffrey Sonnenfeld writes that AMC Entertainment recently provided a model on what to do when your employees harm a customer.
What’s the Right Price?
A new study co-authored by Yale SOM’s Kevin Williams suggests that the zone pricing employed by home improvement chains benefits some consumers at the expense of others—and costs one of the two giants potential profits.
How Machine Learning Can Find Extremists on Social Media
Yale SOM's Tauhid Zaman investigated how artificial intelligence could assist efforts to detect and suspend extremist accounts, before they are used to recruit members and spread propaganda.
Who’s Your Leadership Role Model?
Heidi Brooks, an expert on leadership and an avid tennis player, on why we may benefit more from analyzing tennis players than presidential candidates.
Under Competitive Pressure, Nursing Homes Appear to Game Rating System
Research co-authored by Yale SOM’s Amandine Ody-Brasier suggests that ratings based on self-reporting may be unreliable, and offers a solution: hide the thresholds for jumping to higher ratings.
We’re Not Sure What Authenticity Is, But We Know We Like It
Foodies, employees, and art lovers all prize authenticity—but each means something a little different when they say that something or someone is authentic.
What We Talk about When We Talk about Stock Market Crashes
Yale SOM’s Robert Shiller examines how the stock market rise of the 1920s, the crash of 1929, and the Great Depression that followed came to be seen as a tale of recklessness and divine punishment.
Three Questions: Prof. Jacob Hacker on Tax Rates for the Rich
A recently published book argues that the richest Americans now pay lower tax rates than any other income group. We asked Yale political scientist Jacob Hacker to explain how this situation developed and why it’s proved politically difficult to raise taxes on the rich.
Researchers Propose New Method to Hedge against the Risk of Climate Disaster
Markets could be a huge part of mitigating climate risk. A proposal from Yale finance faculty seeks to make that a reality.