All Insights Articles
Can AI Replace Human Debt Collectors?
New research co-authored by Yale SOM Professor James Choi finds that people are less likely to follow through on a commitment to repay a debt if it’s made to an AI agent. The finding hints at one area where humans may always retain an advantage over bots.
What’s Next for Bangladesh after the Monsoon Revolution?
We talked to Yale SOM economist Mushfiq Mobarak, a member of a task force advising the interim government on economic strategy, about the reforms necessary to ensure a prosperous and democratic future for the country.
We Expect to Be Rewarded for Results, Not Hard Work
Prof. Corey Cusimano and his co-authors ran a series of experiments to understand when people think they deserve to be paid more for completing a task. They found that people felt entitled to a reward when they delivered top results and less so when they invested effort.
Can a Clinic Comply with Trump’s Executive Orders Without Leaving Patients Behind?
For more than 50 years, New Haven’s Fair Haven Community Health Care has provided care to immigrants and other vulnerable populations. We talked with CEO Suzanne Lagarde ’14 about how the organization is grappling with federal executive orders and budget cuts that threaten its mission.
The Lessons from Pope Francis for the Class of 2025
Yale SOM leadership expert Jeffrey Sonnenfeld reflects on what the next generation of leaders can learn from the late pope.
Can AI Help Identify Persuasive Salespeople?
For a new study, Yale SOM’s K. Sudhir and his co-authors used machine learning to break down effective persuasion into elements like body language, vocal inflection, and spoken words. The work could help companies consider a wider range of candidates when they are hiring for a sales role.
Having Your Performance Misjudged Distorts How You Assess Others
A new study co-authored by Yale SOM’s Tristan Botelho found that if we are overlooked when we perform well or praised when we perform poorly, we tend to pass that misrecognition on when we evaluate others.
The Science and Politics of Vaccines Collide
Dr. Howard Forman reflects on heartening new evidence for the effectiveness of the HPV vaccine—and troubling signs of vaccine skepticism from the Trump administration.
What Does Responsible AI Look Like?
Business leaders discussed how companies can reinvent themselves to succeed in the evolving AI economy as part of a student-led conference at Yale SOM.
When Crises Hit, Shovel-Ready Ideas Can Get Greenlighted Quickly
Frontline staff and managers often face years of resistance and red tape when they try to improve organizational processes. But a Yale SOM study suggests that crises can create windows of opportunity to get those changes implemented—if advocates move fast and demonstrate the short- and long-term value of their ideas.
