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Diversity and Inclusion

A Simple Thumbs Up or Down Eliminates Racial Bias in Online Ratings‌‌

Yale SOM’s Tristan Botelho and his co-authors found that the ubiquitous five-star rating system could subtly propagate discrimination. But they also found a surprisingly simple fix: switching to a two-point scale (thumbs up or thumbs down) eliminated subtle racial bias in customer ratings of gig workers.‌‌

An illustration of people wearing glasses in the shape of thumbs up and thumbs down
  • The Roots of Economic Inequality

    A new study co-authored by Yale SOM's Michael Kraus shows that deeply ingrained social behaviors play a role in perpetuating economic inequality.

    Workers and customers in a nail salon
  • White Liberals Present Themselves as Less Competent in Interactions with African-Americans

    A new study suggests that white Americans who hold liberal socio-political views use language that makes them appear less competent in an effort to get along with racial minorities.

    Artwork of women of various races speaking
  • Insights Animation: Why Integrated Cities Produce More Startups

    Venture capital investments in more racially integrated cities are more effective, producing more innovation and economic growth. Yale SOM’s Olav Sorenson explains why that might be.

    sketch of cityscape
  • Can Legal Cannabis Drive Racial and Economic Justice?

    Ebele Ifedigbo ’16, co-founder of The Hood Incubator, discusses how the legal cannabis industry can be a tool for repairing damage done to communities of color by the war on drugs.

  • Study Shows Bias Against Investment Recommendations from Women

    Women in the investment profession face a double standard even when objective information on their performance is available and their evaluators are incentivized to not discriminate, according to a new study by researchers at the Yale School of Management and the Columbia Business School.

    Graphic of women dragging giant Venus symbol
  • How Fair Is American Society?

    Americans tend to be overly optimistic about economic equality between white and black citizens, according to a new study by Yale researchers.

    Image of US
  • Integrated Communities Benefit More from Venture Capital

    A new study suggests that mixing people of diverse backgrounds leads to more innovation and more economic growth.

    Aerial photos of, from left, Boston, Chicago, and San Francisco
  • Can the Police Regain Trust?

    The United States is engaged in a fraught debate over the role of police in the community. Yale Law School professor Tracey Meares describes what’s at stake and proposes approaches to reform.

  • What do leaders need to understand about diversity?

    In globalized, multicultural organizations, leaders need to learn to create value out of diversity.

  • Can we fix discrimination in markets?

    Studies and anecdotal evidence suggest that 40 years after the civil rights era, African Americans still find themselves under scrutiny in retail stores and women pay higher prices at car dealerships. How can we ensure fair treatment in markets?