Leading through COVID
COVID-19 has created leadership challenges for every kind of organization. Some are working to help the sick or the hungry, or to maintain vital services. All are scrambling to stay connected with their employees and remain economically viable. We’ve been talking with Yale SOM alumni about the challenges that they are facing, and hearing about their professional and personal lives during the global pandemic.
Illustrations by Sean David Williams.
How Connecticut Accelerated Its Vaccinations
Josh Geballe ’02, Connecticut’s chief operating officer, explains the state’s controversial decision to switch to age-based eligibility for COVID vaccines—and says it likely saved lives.
Maintaining Momentum on Climate Change
Tyler Van Leeuwen ’14 of Shell explains explains how his internal skunkworks team helps move Shell toward its decarbonization goals.
Pharma Collaborates in the Fight against the Pandemic
Nandish Poluru ’13 discusses the pharmaceutical industry’s unprecedented cooperative efforts to treat and prevent COVID-19.
Delivering Holistic Healthcare in an Underserved Community
Dr. Suzanne Lagarde ’14 describes how her federally qualified nonprofit health center is both adapting and expanding to meet new needs in an underserved community.
Adapting in India
Bikram Sohal ’97, who began the year leading the Indian office of a global ad-tech company, describes the impact of COVID-19 in India, a country with deep ties to the global economy but where much of the economy is still informal.
Connecticut Governor Ned Lamont
A year into his term as governor of Connecticut, Ned Lamont ’80 found himself with a new agenda: responding to the state’s outbreak of COVID-19, one of the first and most severe in the country. We talked with him about the partnerships he formed to bring down Connecticut’s infection rate and the risks that lie ahead.
Adapting Primary Care to a Pandemic
Dr. Frank Ciminiello ’19 explains how his medical practice has reconfigured to safely meet patients’ needs.
Repurposing with a Purpose
David Browning ’99 explains how a nonprofit doing coffee sustainability verification became a source of crucial public health data.
A Climate for Change
Judy Samuelson ’82, executive director of the Aspen Institute’s Business and Society Program, explores whether this cataclysm will trigger lasting change.
Lessons from Past Pandemics
Matt Walton ’78, an entrepreneur whose emergency management software was used to direct responses to past pandemics, examines the cost of lessons not learned.
The Borderlessness of Tech-Driven Media
Dayo Olopade ’15, a lead for film and television partnerships at Google, discusses the global disruption of production, distribution, and consumption of media around the world.
The U.S. Army Adapts to the Pandemic
Richard Kidd ’93, who serves as deputy assistant secretary of the army for strategic integration, explains how the U.S. Army has responded to the COVID-19 crisis and the lessons we can learn from the experience.
Buying and Selling Steel as the Global Supply Chain Frays
Bill Hutton ’83 describes how a U.S. manufacturer is adapting to pandemic lockdowns and seesawing supply and demand across a global supply chain.
Supporting Patients and Families
Jessica Nymeyer ’16 describes working on the palliative care team at the Montefiore Medical Center in the Bronx.
An App as a Lifeline for Immigrant Communities
Laura Arrazola ’19, a graduate of Yale SOM's Master of Advanced Management program, describes her experiences managing a virtual community that helps hard-hit immigrants navigate the pandemic.
Leading through COVID: An Alumni Conversation
We recently convened a group of Yale SOM alumni, leaders of organizations in a variety of industries, for a conversation about the evolving challenges they have faced during the COVID-19 pandemic.
Lessons on Leading through a Pandemic
We’ve been talking with Yale SOM alumni about their professional and personal experiences during COVID-19. Here are a few key ideas that have emerged from these conversations.
A New York City Doctor’s Perspective
Dr. Charles Powell ’19 offers a firsthand account of responding to the COVID-19 pandemic at Mount Sinai Hospital in Manhattan.
Training Girls for the Building Trades, Virtually
Demi Knight Clark, founder of She Built This City, describes how she remade a nonprofit that teaches hands-on buildings skills for a world forced to go virtual.
History as a Guide to the Unprecedented
Deloitte’s Jeff Schwartz ’87 sees agile, empowered teams as the way to move organizations through COVID uncertainty.
Feeding First Responders
John Wang SOM/YLS ’09, founder of the Queens Night Market, describes transforming the community camaraderie and diverse food that made the market a draw into a project to feed first responders.
Art as a Model for Navigating Uncertainty
Crises require creative solutions born of rational and imaginative tools. Amy Whitaker ’01 sees the artist’s capacity to navigate uncertainty as a valuable model.
Guiding Family Firms During a Pandemic
Seán O’Dowd ’03 of Silvercrest Asset Management, who works with family firms, says that while conservatively managed businesses are well positioned to handle an ordinary crisis, even well-run small-and medium-sized firms need help from the government right now.
Providing Childcare for First Responders
The childcare provider Bright Horizons, founded by Linda Mason ’80, has pivoted to open centers for the children of first responders. Mason says that however devastating the impacts of the pandemic, there are reasons for hope and pride in this crucible moment.
Opening Restaurants in a Pandemic
Seth Goldman ’95, the co-founder of Honest Tea and chair of Beyond Meat, was opening PLNT Burger, a new chain of plant-based restaurants, as the global pandemic struck.
Investing in Vietnam’s Future
Venture capitalist Eddie Thai ’12 says that the pandemic is doing economic damage to Vietnam’s globalization-driven tech sector, even as some companies in his portfolio see their valuations grow.
Helping the Hardest Hit
Even when the economy was roaring along, far too many Americans lacked the savings and support to respond to an unexpected loss of income. The COVID-19 crisis has thrown that fragility into stark relief.
A Vast Experiment in Remote Work
Scott Wharton ’95, who leads Logitech’s video collaboration group, sees far-reaching and sustained changes from the remote work explosion forced on us by the pandemic.
Manage Your Team with Empathy
Laszlo Bock ’99, CEO of Humu, says that right now, checking in on how your team members are doing is is the most important thing you can to keep your organization productive.