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How AI Is Already Transforming Fortune 500 Businesses, According to Their CEOs

At a recent Yale CEO Summit, Prof. Jeffrey Sonnenfeld talked to business leaders about the AI tools and other new technologies appearing everywhere from back offices to fast-food kitchens. Sonnenfeld and co-author Steven Tian outline the looming changes in a variety of sectors.

A Chipotle chef with Chippy, an autonomous kitchen assistant that makes tortilla chips
  • What I Learned Debating Vivek Ramaswamy

    Yale SOM’s Jeffrey Sonnenfeld, who has tangled on cable news with the entrepreneur turned GOP candidate, says the key is to avoid following him down diversionary rabbit holes.

    Vivek Ramaswamy and Jeffrey Sonnenfeld appearing on CNBC’s Squawk Box in October 2022.
  • Reinventing the Way We Work—Again

    The pandemic changed where we work and how we work, how we think about the place of work in our lives and vice versa—all against a backdrop of rapid technological change, economic upheaval, and a reckoning with racism. We talked with Yale SOM's Heidi Brooks about how to have necessary conversations about a new experience of work.

    An illustration of shapes trying to get into an office through holes that are don't match
  • Horatio Alger Is a Hoax, But We Can Still Celebrate the American Dream

    Horatio Alger, the 19th-century writer whose name became shorthand for self-improvement, is in the news because of Justice Clarence Thomas’s connection to the Horatio Alger Association of Distinguished Americans. But Yale SOM’s Jeffrey Sonnenfeld says that Alger’s story says more about mythmaking than it does about the American dream.

    An illustration of Horatio Alger with his characters standing on top of copies of his books
  • We Put Aside the Hype and Asked CEOs What They’re Actually Planning for AI

    The headlines are full of grand and sometimes terrifying speculation about the potential of artificial intelligence. At Yale SOM’s CEO Summit recently, Prof. Jeffrey Sonnenfeld asked business leaders for some real talk about how their companies are using the technology.

    An abstract photo of an office building
  • Is It Smart to Be a ‘Stupid Genius’ Like Elon Musk?

    Yale SOM leadership expert Jeffrey Sonnenfeld asks if the CEO’s eccentricities and forgotten promises are undermining his leadership of Twitter, Tesla, and SpaceX.

    Elon Musk carrying a sink through Twitter headquarters
  • Remembering Oz Nelson, Who Reinvented UPS

    In the 1990s, Nelson modernized the shipping company and gave it a new focus on the customer. Yale SOM’s Jeffrey Sonnenfeld remembers the former CEO, who died on April 6.

    Oz Nelson in his office
  • How Disney’s Bob Iger Outmaneuvered Ron DeSantis

    Yale SOM’s Jeffrey Sonnenfeld writes that Iger offered a master class in standing up to bullies when he undercut the Florida governor’s attempt to impose new oversight on Walt Disney World.

    Robert Iger with Mickey Mouse at an event
  • Why Accountability Needs an Upgrade

    In an excerpt from their new book, Conscious Accountability, Yale SOM’s David Tate and his co-authors Marianne Pantalon and Daryn David argue for looking beyond blame and punishment and embracing a form of accountability based on clear communication and mutual trust.

    A trapeze artist balancing on the head of another trapeze artist
  • Activist Investor Nelson Peltz’s Track Record Doesn’t Back Up His Bluster

    Peltz, the founding partner of Trian Fund Management, is demanding a seat on Disney’s board. Yale SOM’s Jeffrey Sonnenfeld and Steven Tian found that more than half of the companies with Peltz on their boards have underperformed the market.

    Nelson Peltz pointing at the camera
  • The U.S. Has Thwarted Putin’s Energy Blackmail

    Yale SOM’s Jeffrey Sonnenfeld and Steven Tian write that the Biden administration’s balanced approach has helped Europe maintain its natural gas supply while protecting U.S. interests.

    The Enagas regasification plant at Barcelona’s Liquefied Natural Gas (LNG) terminal.