Data and AI
When AI Is the Editor, Consumer Complaints Are More Likely to Succeed
An analysis of complaints submitted to the Consumer Financial Protection Bureau reveals that consumers are using tools like ChatGPT to help them articulate their concerns. Those AI-edited grievances have a higher likelihood of receiving relief, according to new research co-authored by Yale SOM’s Jiwoong Shin.

A Decision Analysis Approach Points to Better Diagnosis of Prostate Cancer
A new study led by Yale SOM’s Arthur J. Swersey, using decision analysis techniques, finds that increasing the number of biopsy needles and using probability modeling to analyze the results can help prevent unnecessary treatment while identifying dangerous cancers.
Equalizing School Spending Boosts Lifelong Income
School finance reforms that equalize spending across rich and poor neighborhoods improve the long-term economic outcomes of disadvantaged children.
Despite Job Losses, U.S. Benefitted from Surge of Trade with China
When Chinese imports sharply rose from 2000 to 2007, American manufacturing jobs suffered, but other sectors benefitted, leading to a net increase in U.S. welfare.
Will Machine Learning Transform Finance?
Charles Elkan, Goldman Sachs’ global head of machine learning, on the technology can extract value from the natural resource that is defining this century—data.