Heidi Brooks

The pandemic changed where we work and how we work, how we think about the place of work in our lives and vice versa—all against a backdrop of rapid technological change, economic upheaval, and a reckoning with racism. We talked with Yale SOM's Heidi Brooks about how to have necessary conversations about a new experience of work.

Heidi Brooks, who teaches leadership at Yale SOM and advises companies on everyday leadership and organizational culture, talks about how managers can approach this moment of transition with empathy—and have a meaningful impact at an important time.

We asked Heidi Brooks, who studies organizational behavior and pioneered the course Everyday Leadership, for her advice on how organizations can respond positively to strong opinions and emotions around political issues—both during election season and after the votes have been cast.

Yale SOM leadership expert Heidi Brooks says that many companies have a bias toward taking quick action that is ill-suited to a complex and ambiguous issue. Instead, organizations should reflect on their own culture and power dynamics and create a long-term plan for impact.