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Finance

Can AI Replace Human Debt Collectors?‌

New research co-authored by Yale SOM Professor James Choi finds that people are less likely to follow through on a commitment to repay a debt if it’s made to an AI agent. The finding hints at one area where humans may always retain an advantage over bots.

An robot talking to the debtor on the phone
  • Predicting Financial Markets

    The increasing complexity of financial instruments, the growing globalization of markets, and the increasing scale of major financial institutions all collided in the financial crisis of 2008. Has the crisis changed the markets for good? Should we expect major shifts in the long-term returns and volatility of different asset classes? What are the long-term consequences of automated trading, globalization, and other macro-trends?

  • Robert Shiller: Owning a Home Isn’t Always a Virtue

    In the New York Times, Professor Robert Shiller writes that the United States should reduce government subsidies for homeownership, while finding another way to promote household saving.

  • How much has investment banking really changed?

    The investment banking industry has been subject to new scrutiny, increased regulation, and changing capital requirements since the financial crisis of 2008. How much has this changed what bankers do? Yale Insights spoke with industry veteran Fred Terrell '82.

  • What are the forces changing the banking industry?

    John Shrewsberry, the president of Wells Fargo Securities, outlines how government regulation and the ongoing tight credit environment are affecting the banking industry—and how big banks can keep up with the rapid pace of change today.

  • What are the realities of microfinance?

    New research is debunking myths about microfinance and showing how organizations can effectively address problems associated with poverty. Yale faculty Dean Karlan, Tony Sheldon, and Rodrigo Canales discuss the problems and the promise in the field of microfinance and the lessons for other kinds of social enterprise.

  • Does focusing on shareholder value hurt shareholder value?

    Shareholders own the corporation, so managers should maximize returns for shareholders, right? Corporate law expert Lynn Stout says that there are problems with this argument, starting with the fact that legally shareholders don't own a corporation. On top of that, she says, prioritization of shareholder value harms returns in the long run.

  • Why does market volatility matter?

    Market volatility has been at near-record levels in recent months, as investors respond to the uncertainty in Europe. Roger Ibbotson takes a historical perspective and argues that volatility, while frightening for individuals, can play an important role in the economy.

  • Where does securitization stand?

    Yale SOM finance professors Frank Fabozzi, Gary Gorton, and Will Goetzmann discuss what caused the financial crisis, what we have learned since then, likely impacts of the financial reform legislation, and proposals to address unresolved issues in the housing and securitization markets.

  • Were you born a short-seller?

    James Chanos, the founder and president of the hedge fund Kynikos Associates, is a noted short-seller. He was one of the early doubters of Enron and more recently questioned the sustainability of the housing boom. In these videos, Chanos discusses a series of issues critical to hedge funds and short-sellers. Chanos also presented a Leaders Forum lecture at Yale SOM on October 26, 2009.

  • Can a bank serve its community?

    Mary Houghton is the president and co-founder of the ShoreBank Corporation, the largest and oldest community development bank in the country. She talks with Qn about how banking can be a powerful for-profit social venture.