Skip to main content
Ideas from the Yale School of Management

Current Topics menu

  • Politics and Policy
  • Data and AI
  • Healthcare
  • Leadership
  • Finance

All Topics menu

  • Accounting
  • Alumni
  • Arts/Media
  • Asset Management
  • Behavioral
  • Competition
  • COVID19
  • Data and AI
  • Diversity and Inclusion
  • Economic Development
  • Economics
  • Education
  • Energy
  • Entrepreneurship
  • Finance
  • Financial Crises
  • Gender
  • Healthcare
  • Impact Investing
  • Leadership
  • Marketing
  • Operations
  • Organizational Behavior
  • Politics and Policy
  • Social Impact
  • Sustainability
  • Technology
  • Transportation

Departments menu

  • Faculty Viewpoints
  • Management in Practice
  • Research
  • Three Questions
  • Values Proposition
  • Contact Us
  • Yale University
  • About Yale Insights
  • Privacy Policy
  • Yale SOM
  • Accessibility
Ideas from the Yale School of Management

CCI Insights Review

A collaboration with Insights Review, the online publication of the Yale School of Management's Center for Customer Insights.

  • Machine Learning Model Extracts Insights from Customer Reviews

    K. Sudhir
    July 21, 2020

    A new study co-authored by Yale SOM’s K. Sudhir uses natural-language analysis to learn from what customers are saying—and to infer meaning from what remains unsaid.

    An illustration of artificial intelligence
Subscribe to CCI Insights Review
Looking for more insights? Get our top stories by email.
Thanks for signing up

Footer menu

  • Home
  • Contact Us
  • About Yale Insights
  • Yale SOM
  • Yale University
  • Privacy Policy
  • Accessibility

Yale Insights is produced by the Yale School of Management.
© 2007-2025 Yale School of Management