Julia DiBenigno
When Crises Hit, Shovel-Ready Ideas Can Get Greenlighted Quickly
Frontline staff and managers often face years of resistance and red tape when they try to improve organizational processes. But a Yale SOM study suggests that crises can create windows of opportunity to get those changes implemented—if advocates move fast and demonstrate the short- and long-term value of their ideas.
The Ethnography of Organizational Change
Using the tools of ethnography, Yale SOM’s Julia DiBenigno meticulously documents the lived experience of people at work to uncover the root causes of complex problems and devise solutions that change organizations for the better.
The Dark Side of an Idealized Picture of Nursing
A new ethnographic study from Yale SOM’s Julia DiBenigno illustrates how a focus by workers on a fantasy version of their job can get in the way of organizational goals.
Video: Identifying with a Team Helps Prevent Stress and Burnout among Healthcare Workers
A Yale study conducted in the early days of the COVID-19 pandemic found that feeling like part of a team reduced reported stress and burnout—an insight with implications for how any kind of organization can weather a crisis.
Frontline Healthcare Providers Need Proactive Mental Health Care
The devastating mental health consequences of working on the front lines of the COVID-19 pandemic are already becoming apparent. Yale SOM’s Julia DiBenigno and Harvard’s Michaela Kerrissey propose assigning dedicated mental health personnel to frontline medical units.
For U.S. Army, Improving Mental Health Care Meant Breaking Down Barriers Between Teams
The study suggests that for many organizations, assigning professionals from one team as points of contact to members of another—while they still maintain close ties to their own peers—may help resolve conflicts.
