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Julia DiBenigno

  • The Ethnography of Organizational Change

    Using the tools of ethnography, Yale SOM’s Julia DiBenigno meticulously documents the lived experience of people at work to uncover the root causes of complex problems and devise solutions that change organizations for the better.

    Julia DiBenigno
  • The Dark Side of an Idealized Picture of Nursing

    A new ethnographic study from Yale SOM’s Julia DiBenigno illustrates how a focus by workers on a fantasy version of their job can get in the way of organizational goals.

    A fuzzy images of nurses with a patient
  • Video: Identifying with a Team Helps Prevent Stress and Burnout among Healthcare Workers

    A Yale study conducted in the early days of the COVID-19 pandemic found that feeling like part of a team reduced reported stress and burnout—an insight with implications for how any kind of organization can weather a crisis.

    A group of healthcare workers preparing for surgery
  • Frontline Healthcare Providers Need Proactive Mental Health Care

    The devastating mental health consequences of working on the front lines of the COVID-19 pandemic are already becoming apparent. Yale SOM’s Julia DiBenigno and Harvard’s Michaela Kerrissey propose assigning dedicated mental health personnel to frontline medical units.

    A nurse at Massachusetts General Hospital in April 2020. Photo: Erin Clark for The Boston Globe via Getty Images.
  • For U.S. Army, Improving Mental Health Care Meant Breaking Down Barriers Between Teams

    The study suggests that for many organizations, assigning professionals from one team as points of contact to members of another—while they still maintain close ties to their own peers—may help resolve conflicts.

    Soldiers boarding a transport plane