A new ethnographic study from Yale SOM’s Julia DiBenigno illustrates how a focus by workers on a fantasy version of their job can get in the way of organizational goals.
A Yale study conducted in the early days of the COVID-19 pandemic found that feeling like part of a team reduced reported stress and burnout—an insight with implications for how any kind of organization can weather a crisis.
The devastating mental health consequences of working on the front lines of the COVID-19 pandemic are already becoming apparent. Yale SOM’s Julia DiBenigno and Harvard’s Michaela Kerrissey propose assigning dedicated mental health personnel to frontline medical units.
The study suggests that for many organizations, assigning professionals from one team as points of contact to members of another—while they still maintain close ties to their own peers—may help resolve conflicts.