Jiwoong Shin
When AI Is the Editor, Consumer Complaints Are More Likely to Succeed
An analysis of complaints submitted to the Consumer Financial Protection Bureau reveals that consumers are using tools like ChatGPT to help them articulate their concerns. Those AI-edited grievances have a higher likelihood of receiving relief, according to new research co-authored by Yale SOM’s Jiwoong Shin.
Is Uber Strangling the Restaurant Business?
Restauranteurs are reporting increasing difficulty in attracting and retaining servers because apps like Uber and Lyft offer another option for entry-level workers. Yale SOM’s Jiwoong Shin and his co-authors took advantage of the sudden departure and return of ridesharing in Austin, Texas, to understand its effect on restaurants.
Now It’s Personal: How Knowing an Ad Is Targeted Changes Its Impact
A consumer’s knowledge that an advertisement has been tailored to their interests changes how they respond, according to a new study co-authored by Yale SOM’s Jiwoong Shin. Firms evaluating marketing strategies should factor consumers’ inferences about targeted ads into their advertising decisions, Shin says.
Got a Great Idea? Tell Your Rivals
A new study from Yale’s Jiwoong Shin finds that companies with truly innovative products may actually benefit from giving away some of their secrets.
Should Online Advertisers Pay for Clicks or Sales?
A new paper provides insights into how both advertisers and publishers should think about which model to choose.
