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Ideas from the Yale School of Management

Fei Teng

  • Ratings Systems Amplify Racial Bias on Gig-Economy Platforms

    Tristan L. Botelho, K. Sudhir, Fei Teng
    August 14, 2023

    A new Yale SOM study found that the five-star ratings on platforms like Uber and TaskRabbit can spread the effects of racial discrimination by displaying ratings from biased users to those who otherwise would not discriminate.

    An illustration of a ride-share driver with thumbs up and thumbs down ratings emerging from the rear windows of his car.
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