Austin Ligon
Solving Operational Problems Is the Real Engine of CarMax’s Success
CarMax revolutionized the used car market by implementing a fixed-price retail model. But co-founder Austin Ligon ’80 says the company’s financial success came from developing efficient back-end operations through a long-term focus on process improvement.
The chief professional?
With their power, their prominence, and their pay packages, CEOs are cynosures in the business universe. Could the structures of a management profession take in these corporate chiefs? Or should CEOs of publicly traded companies be treated as members of a separate profession, with its own rules and responsibilities?
